Returns & Exchanges

At Neutralighting, we want you to be completely satisfied with your purchase, which is why we offer a 30-day return window for items in their original condition. If your order doesn't perfectly illuminate your space, our streamlined process ensures a quick and easy exchange or refund.

1

Initiate Your Request

Log in to your account or visit our returns portal with your order number and email address to select the items you wish to return.

2

Print Your Label

Once approved, we will email you a prepaid shipping label and a return authorization form to include inside your package.

3

Pack and Ship

Securely pack the items in their original manufacturer packaging and drop off the box at any authorized carrier location.

4

Receive Refund

After our warehouse inspects the returned goods, your refund will be processed back to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing