Frequently Asked Questions

Everything you need to know about your Neutralighting experience.

What are your shipping times and costs?

We offer free standard shipping on all orders over $75. Typically, orders are processed within 1-2 business days, and delivery takes between 5-10 business days depending on your location.

What is your return policy?

We offer a 30-day return policy for all unused items in their original packaging. Please contact our support team to initiate a return and receive a prepaid shipping label.

Are your lighting products energy efficient?

Yes, Neutralighting specializes in sustainable solutions. The majority of our fixtures are compatible with LED bulbs, and many feature built-in energy-saving technology to reduce your carbon footprint.

How can I track my order?

Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to our tracking portal where you can monitor your package in real-time.

Do you offer a warranty on your products?

All Neutralighting products come with a standard 1-year manufacturer warranty that covers any defects in materials or workmanship under normal use.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.